Terms and Conditions of Renting River Walk Cottage 

 

 

Provisional Booking

  • When we receive your booking  by email or telephone we will hold this as a provisional booking for a period of 14 days only.

  • If no deposit is received within this period, then the booking  will be cancelled.

 

Payment.

  • Bookings made within 4 weeks of your holiday date must be paid for in full before your holiday starts.
  • For a booking made more than 4 weeks before your holiday starts  a deposit  of 50  is required to confirm the booking.
  • If  the reservation is cancelled, the deposit  will only  be refunded  if we can  successfully re-let the property.
  • Short breaks must be paid for in full when being booked.

 

Balance.

  • Upon payment of the deposit and subject to acceptance of the booking you become liable for the balance of the rent 4 weeks before the period of letting .
  • If the balance is not received on time, we reserve the right to cancel your booking and retain the rental deposit.

 

Damage / Extra Cleaning.

  • All bookings are accepted on the condition that the property is left in the same state of repair, order and cleanliness both inside and outside as at the start of the holiday, and that the person who made the booking will pay for breakages and / or damage and extra cleaning, if so required.
  • The rent includes the cost of a routine clean at the end of the letting, should an additional in depth clean be necessary due to misuse of the property  you will be liable for these costs.
  • Major breakages should be reported to us immediately and minor damage should be noted at the termination of the week.

 

Sleeping Capacity.

  • The maximum number of people staying in the property is six
  •  Additional persons cannot be accommodated.

 

Availability.

  •  Your booking is accepted  on the understanding that the property and its facilities, as published on the internet, will be available for the  dates stated.
  •  In the unlikely event that the property is not available through events beyond our control, then we may be forced to cancel the booking.
  • We will let you know of any such circumstances as early as possible, and will refund all monies paid, in full, you will have no further claim against us with regard to such a cancellation.

 

Occupation times.

  • Your stay starts  after 2.30 pm (unless otherwise agreed) on the start date and ends at 10.30 am on the leaving date.
  • This is to ensure that the house can be properly cleaned and prepared.

 

 

Included in the Let.

  • Linen is included (sheets, pillow cases, duvet covers) in the rental charge. No towels are provided apart from tea towels.
  • A cot  and stair gates are provided.
  • Electricity   (hot water  heating and light) is  included in the rental charge.

 

Smoking.

  • Smoking is not allowed.
  • If this condition is breached, we will hold you responsible  for the costs of any  extra cleaning required.

 

 Pets.

  •  Up to 2 well behaved dogs are allowed at a cost of 10 per dog
  •  They must not be allowed to enter any of the sleeping areas.

 

Motor Car and Personal Belongings.

  •  Baggage and personal belongings are at your risk at all  times.
  • No responsibility can be accepted for loss of or damage to any vehicle, its contents and other personal belongings.

 

Your Safety.

  • Every reasonable effort has been made to reduce the risks from  possible safety hazards in the property.
  •  However, it is your  responsibility (particularly parents with young children) to inspect the property and grounds immediately on arrival and note any possible hazards.
  • Please check the layout of the cottage so that in an emergency you can get out quickly and easily.
  • Make sure you read and abide by the safety information in the cottage information book

 

Cancellation and Insurance.

  • If you wish to cancel the booking for any reason before the start of the holiday, you  should advise us immediately by telephone or e-mail.
  •  Upon receipt of such correspondence, (but without any obligation to you ), we will attempt to obtain a replacement letting, and if such a letting is obtained, we will then refund any monies paid.
  • If  we are unable to re-let, then we  shall be entitled to retain all payments already made
  • We  advise guests to arrange cancellation insurance with the insurer of their choice.

 

The owner reserves the right to refuse any booking.

 

  • We reserve the right to terminate this Agreement and ask you and your guests to leave immediately if this is deemed necessary as a result of your behaviour or that of your guests or any other material breach by you of the terms of this agreement.
  •  You are asked to give consideration to neighbours and not to cause nuisance or annoyance.

 

 

Complaints

  • If you have any cause of complaint during your holiday, please notify us and we will make all reasonable efforts to assist and resolve the issue.

  • We would not normally make any refund or recompense in respect of a complaint made after departure, if the complaint was not made known to us during the holiday rental period.

 

 Data protection and Privacy.

 

  •  Information provided by you will remain confidential

  •  We will not be disclose any information about you  to a third party or use the information for any other purpose

 

 

For further information please contact us directly:

 

 

  email: info@riverwalk-aberaeron.co.uk                 

 

 


 

 

 

 


Copyright 2009 riverwalk-aberaeron.co.uk images copyright visitwales 2009 
 

Riverwalk Cottage Aberaeron

Self Catering Holiday Accommodation